Grand Opening

FAQ

  • Please add your favorite items into the cart and check-out.
  • The order may be canceled if we failed to contact the customer by phone.
  • For floral items, only specific collection will be offered in Valentine's Day period.
  • Free pick-up is available at specified stores in Hong Kong except hamper orders.
  • The pick up location CANNOT be changed after confirmation.
  • Extra preparation day for pick up and delivery will be needed if the payment is made after cut off time.
  • Delivery service for flower orders over $1,200 (Certain charges may apply for Remote areas & outlying islands)

    Hong Kong Island - $180
    Kowloon - $180
    New Territories - $180
    Remote areas & outlying islands - $350

  • Regarding the preparation and order cut off time, please refer to the product pages.
  • For the corporate sales items, please refer to the product pages.

We accept different payment methods in below:

  • Credit Card : Visa, MasterCard, American Express, Union Pay
  • Alipay HK
  • WeChat Pay HK
  • PayMe
  • Octopus
  • Once an order has been placed and confirmed, no cancellation or changes will be accepted. All flowers sold are non-exchangeable and non-refundable.
  • For the corporate sales orders, please contact corporatesales@agnesb.com.hk. 
  • Photo is for reference only.
  • Promotions are not applicable to seasonal items such as Valentine’s Day, delivery cost, charge of shopping bag and message card.
  • The cake message plaque, flower message card and pick up location CANNOT be changed after confirmation.
  • As flowers are natural products, colors may vary from that shown in the photo reference. The final product may consist of different types or colors of flowers within the bouquet. 
  • Shopping bag is mandatory for Love Goes On, Flower Box and Wedding products.