Grand Opening
FAQ
How to order?
- Please add your favorite items into the cart and check-out.
- The order may be canceled if we failed to contact the customer by phone.
- For floral items, only specific collection will be offered in Valentine's Day period.
Shipping
- Free pick-up is available at specified stores in Hong Kong except hamper orders.
- The pick up location CANNOT be changed after confirmation.
- Extra preparation day for pick up and delivery will be needed if the payment is made after cut off time.
- Delivery service for flower orders over $1,200 (Certain charges may apply for Remote areas & outlying islands)
Hong Kong Island - $180
Kowloon - $180
New Territories - $180
Remote areas & outlying islands - $350
- Regarding the preparation and order cut off time, please refer to the product pages.
- For the corporate sales items, please refer to the product pages.
Payment method
We accept different payment methods in below:
- Credit Card : Visa, MasterCard, American Express, Union Pay
- Alipay HK
- WeChat Pay HK
- PayMe
- Octopus
Cancellation, return and refund
- Once an order has been placed and confirmed, no cancellation or changes will be accepted. All flowers sold are non-exchangeable and non-refundable.
- For the corporate sales orders, please contact corporatesales@agnesb.com.hk.
Remarks
- Photo is for reference only.
- Promotions are not applicable to seasonal items such as Valentine’s Day, delivery cost, charge of shopping bag and message card.
- The cake message plaque, flower message card and pick up location CANNOT be changed after confirmation.
- As flowers are natural products, colors may vary from that shown in the photo reference. The final product may consist of different types or colors of flowers within the bouquet.
- Shopping bag is mandatory for Love Goes On, Flower Box and Wedding products.