Order & Delivery

Delivery / Pick Up

While we offer specialized delivery services for our floral arrangements (subject to location-based fees), all other online orders — including cakes, chocolates, festive items, and lifestyle items — are currently fulfilled via in-store pickup only. Should you prefer to collect your flowers in person, you are also most welcome to select the in-store pickup option at checkout.

1. Delivery fee for February Flower Orders (Valentine's Day Collection)

DELIVERY FEE FOR FLOWER ORDERS DURING FEB 10 - FEB 17 PERIOD

  • Hong Kong Island - $250
  • Kowloon - $250
  • New Territories - $350
  • Specific Islands & Remote areas - $350

Specific Islands - Tung Chung, Airport, Discovery Bay, Disneyland, Ma Wan

Remote areas - Tuen Mun, Tai Lam, Ting Kau / Sham Tseng, Tin Shui Wan, Kam Tin, Yuen Long

*Delivery service of Valentine's Day collection to Outlying Islands is unavailable during Feb 10 – Feb 14.

**Same-day flower delivery or scheduled in-store pickup services for Valentine's Day Collections are subject to terms and conditions. To ensure your flowers arrive on time, our same-day delivery service is available for orders placed before 5 p.m. Detailed information regarding our pickup locations and their respective opening hours is provided below. Should you have any special requests, please feel free to contact our staff.

IFC store
Shop 3002 - 3005 , Podium Level 3, ifc Mall, 8 Finance Street, Central
Tel.︰2805 0631
Open hours: 11:00 - 19:00

Cityplaza store
Shop 280-282, 2/F, Cityplaza South, Taikoo Shing
Tel.︰2808 0623
Open hours: 11:00 - 19:00

Festival Walk store
Shop LG1-49, LG1/F, Festival Walk, 80 Tat Chee Avenue, Kowloon Tong
Tel.︰2265 8388
Open hours: 11:00 - 19:00

Kai Tak SNDO store
Shop 117-124, 1/F, Tower II, The Twins, Kai Tak, Kowloon, Hong Kong
Tel.︰9316 9239
Open hours: 11:00 - 19:00

2. Delivery fee (For normal flower orders)

  • Hong Kong Island - $180
  • Kowloon - $180
  • New Territories - $180 (Specific Islands and remote areas excluded)
  • Specific Islands and remote areas : $350

Specific Islands - Tung Chung, Airport, Discovery Bay, Disneyland, Ma Wan

Remote areas - Tuen Mun, Tai Lam, Ting Kau / Sham Tseng, Tin Shui Wan, Kam Tin, Yuen Long

 
  • Promotions are not applicable to delivery cost.
  • Delivery service is not available to all borders, restricted areas and outlying islands including Ping Chau, Cheung Chau, Mui Wo, Lamma Island.
  • Charge is for one delivery only. If the delivery is unsuccessful due to 1. the sender’s provision of incorrect or incomplete information 2. the receiver not being at the address provided (moved, out of town etc) 3. the concierge unwilling to sign for the order. Once the second delivery charge has been paid, we will deliver the order on the next available date. 

Delivery (Available for flower orders only)

Delivery service is available upon spending HK$900 net or above per transaction. Delivery charge varies to the delivery location.

  • You can choose the delivery time upon checkout.
  • Please be reminded that the shipping address CANNOT be changed after confirmation.
  • Typhoon 8 and above & Black Rainstorm Signal: The flowers will be delivered on the next available day.

Pick Up

For the online orders of cake, chocolate and lifestyle items

  • The earliest pick up time of confirmed order (WITH SUCCESSFUL PAYMENT) before 6pm is 2 days after.
  • Extra preparation day for pick up will be needed if the payment is made after 6pm.
 

For the online orders of flower

  • The preparation and cut off time varies for the flower items. Please refer to the product page.
  • Collect in Hong Kong shops only.
  • You can choose the pick-up location and time upon checkout.
  • Please be reminded that the pick up location CANNOT be changed after confirmation.