Order & Delivery

Delivery / Pick Up

For the online orders of cake, chocolate and lifestyle items, customers will need to pick-up at stores. Only flower orders are offered delivery services at certain charges (based on specified location).

1. Pick Up

For the online orders of cake, chocolate and lifestyle items

  • Earliest pickup time of confirmed order (with payment) : 3 days.
  • Order with payment after 6pm every day, the earliest pick up time will be 4 days.
 

For the online orders of flower

  • The preparation and cut off time varies for the flower items. Please refer to the product page.
  • Collect in Hong Kong shops only.
  • You can choose the pick-up location and time upon checkout.
  • Please be reminded that the pick up location CANNOT be changed after confirmation.

2. Delivery (Flower orders only)

Delivery service is available upon spending HK$900 net or above per transaction. Delivery charge varies to the delivery location.

  • You can choose the delivery time upon checkout.
  • Please be reminded that the shipping address CANNOT be changed after confirmation.
  • Typhoon 8 and above & Black Rainstorm Signal: The flowers will be delivered on the next available day.

3. Delivery fee

  • Hong Kong : $180
  • Kowloon : $250
  • New Territories and Specific Islands : $300

(Tung Chung, Airport, Discovery Bay, Disneyland, Ma Wan)

 

FOR VALENTINE'S DAY COLLECTION

  • Hong Kong : $250
  • Kowloon : $350
  • New Territories : $350
  • Specific Islands and Remote Area : $600

(Tung Chung, Airport, Discovery Bay, Disneyland, Ma Wan)

  • Promotions are not applicable to delivery cost.
  • Delivery service is not available to all borders, restricted areas and outlying islands including Ping Chau, Cheung Chau, Mui Wo, Lamma Island.
  • Charge is for one delivery only. If the delivery is unsuccessful due to 1. the sender’s provision of incorrect or incomplete information 2. the receiver not being at the address provided (moved, out of town etc) 3. the concierge unwilling to sign for the order. Once the second delivery charge has been paid, we will deliver the order on the next available date.